SharePoint 2013 Presence Indicator not working

Currently, we encountered an issue, which the presence indicator doesn’t work as expected.

Resolution:

  1. Verify if “Person Name Actions and Presence Settings” has been enabled
    • Go to Central Admin -> Manage Web Applications -> Select your web app -> General Settings
  2. Verify if the users have SIP Address imported from AD
  3. Verify if you have install Office in your testing computer, and the name.dll is in place.

It might take a while to reflect the changes. Also, if you are using Office 2003, you might have to reinstall the Office Web Components. Furthermore, disable / enable the “Person Name Actions and Presence Settings” may be required.

Appendix

Cited: SharePoint 2013 – Office Communicator 2007 R2 Presence Indicator

How SharePoint Presence works:

SharePoint presence status is displayed through a client-side setting by using a dynamic link library called name.dll. This file is installed with Microsoft Office 2010, Office 2007 and Office 2003 and is located within the Office installation directory for e.g., (C:\Program Files\Microsoft Office\Office 14). The name.dll file is an ActiveX® control which gets loaded within the Internet Explorer that calls the Lync \ Office Communicator API directly to request and display presence status within SharePoint site collections.

Presence is enabled in SharePoint by default; there are no configuration steps for the SharePoint administrator to perform. Each SharePoint page includes Microsoft JScript® code, which enables presence for that site. JScript uses name.dll to call the Lync \ Office Communicator API and pull presence for users names who appear on the site. JScript uses the users’ SIP URI to pull presence for names that are listed on the site.

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